2020-21 Season Frequently Asked Questions (FAQ)
Yakima Symphony Orchestra
Information for 2020-21 Subscribers
April 2021
l
l
Programming (please scroll down for answers)
– When will the Yakima Symphony Orchestra begin performing again?
– Will there be concerts with full orchestra this season?
– What will happen to the large-orchestra programs from the 2020-21 brochure which cannot happen this season?
l
Subscriptions and Tickets (please scroll down for answers)
– What about my subscription tickets for the current season?
– Can I receive a refund for concerts that I do not wish to attend?
– Will single tickets be available for concerts if I want to bring guests?
l
Non-subscription Programs (please scroll down for answers)
– What if I have tickets to the October Yakima Symphony Chorus program?
– What is happening with the Joshua Bell program?
l
l
l
Programming 
l
When will the Yakima Symphony Orchestra begin performing again? 
Live performances by ensembles of YSO musicians begin the weekend of April 17-18 and will continue into the summer. Each program will be designated for either the Classical Series or the Pops Series, and at this time due to distancing requirements and capacity limitations in-person attendance will be available only to current subscribers to that series. YSO Capitol Series subscribers will have access to all of these concerts regardless of series designation. For those subscribers unable to attend in person, an opportunity will be provided to view the program online via internet streaming. Non-subscribers, or subscribers to one series who wish to access a program on the other series, may purchase streaming access to any given program. 
l
Will there be concerts with full orchestra this season? 
It will not be possible to present a full orchestra until we return to the Capitol Theatre for our 2021-22 season. All programs in the 2020-21 season will feature smaller ensembles of YSO musicians. 
l
What will happen to the large-orchestra programs from the 2020-21 brochure which cannot happen this season? 
We are still confirming arrangements, but most of these programs will become part of the 2021-22 season, along with some programs that could not occur in the 2019-20 season. Details of our 50th Anniversary Season will be released this spring. 
l
Subscriptions and Tickets 
l
What about my subscription tickets for the current season? 
We will not be using traditional physical tickets for our performances this spring and summer. This is due in part to safety precautions and in part to the fluid nature of our planning process as guidelines and restrictions continue to change. Subscribers will receive instructions on how to reserve seating for each of these programs, either online via the Passage ticketing system or by returning a paper request form, and patrons will merely check in by name as they arrive at each performance. Those wishing to access the programs virtually may do so through the Passage portal. All of these forms of access are included in the subscription for current YSO subscribers, based on the series to which they have subscribed. 
l
Can I receive a refund for concerts that I do not wish to attend? 
Because we have limited staff and no access to a formal box office, we will be unable to refund concerts from your subscription on an individual per-concert basis this season. If you already know you will not want to any access any of YSO’s concerts for the remainder of the season, you may request a refund of your entire subscription. YSO also will offer the option to refund as a package only the first three programs (April and May, two on the classical series and one on the pops series) for those who are not yet ready to attend in person and do not wish to access the programs online, but who believe they will be ready in June and July. Otherwise, if you only want to access one or two programs and wish to have a refund for the others, the only option we can offer is to provide a refund for the entire season; you may then purchase virtual access to any program on a single-ticket basis, but there is no guarantee we will be able to offer in-person attendance on a per-program basis – and based on current information it seems unlikely. Any current subscriber who requests a refund after April 1st of 2021 will still be considered a returning subscriber for the purpose of seating reservations at the Capitol Theatre for the 2021-22 season (you will not lose your Capitol Theatre seats as long as you renew your subscription by the seating deadline for the upcoming season). 
l
Will single tickets be available for concerts if I want to bring guests? 
At this time, we can only offer in-person seats based on the number of subscription tickets a patron has purchased. While it is possible that later in the spring or summer a limited number of single tickets might become available as we confirm subscriber attendance needs, at this time the only single-ticket access to these programs is through online streaming. 
l
Non-subscription Programs 
l
What if I have tickets to the October Yakima Symphony Chorus program? 
If you purchased tickets for the October chorus program, we will reschedule that program at a later date, and your tickets will still be valid for that rescheduled performance. If you do not want to wait that long, you may request a refund. 
l
What is happening with the Joshua Bell program? 
We are still awaiting final confirmation of a rescheduled date for our special gala concert featuring Joshua Bell, originally planned for May 2021. Those who have purchased seats for the original date will retain those seats for the rescheduled date, and the remaining seats will be opened to 2021-22 subscribers during the renewal/subscription process. 
l
l
Thank you again for your continued support of the YSO, and for your patience as we continue to adapt 2020-21 programming to our unusual circumstances. If you have any other questions or concerns please contact us at info@ysomusic.org, or leave a phone message for us at (509) 248-1414 (please remember our office is still closed, so it may take extra time for us to respond that way).
l