2020-21 Season Frequently Asked Questions (FAQ)
Yakima Symphony Orchestra
Information for 2020-21 Subscribers
September 2020 
 The continued uncertainty surrounding Yakima County’s path to reopening through the Safe Start program has made answers to many questions hard to pin down. We are working on a variety of contingencies for this season, which are summarized below.
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Programming (please scroll down for answers)
– When will the Yakima Symphony Orchestra begin performing again?
– Will there be concerts with full orchestra this season?
– What will replace the original full-orchestra programs that cannot occur this season?
– What will happen to the large-orchestra programs from the 2020-21 brochure which cannot happen this season?
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Subscriptions and Tickets (please scroll down for answers)
– When will I receive my subscription tickets?
– How will I be able to use these tickets?
– Can I receive a refund for concerts that I do not wish to attend?
– Will single tickets be available for concerts if I want to bring guests?
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Non-subscription Programs (please scroll down for answers)
– What if I have tickets to the October Yakima Symphony Chorus program?
– What is happening with the Joshua Bell program?
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Programming 
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When will the Yakima Symphony Orchestra begin performing again?
Our intent is to provide live performances, available to in-person subscription audiences, as soon as possible, with whatever size ensembles conform to applicable safety and distancing protocols in effect at the time. Given the number of subscribers we need to accommodate, in-person performances cannot happen before Yakima reaches Phase Four of the Safe Start reopening plan, and even this still requires distancing for both audience and musicians. We do not anticipate reaching Phase Four in time to confirm any such performances before January of 2021.
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Will there be concerts with full orchestra this season?
It will not be possible to present a full symphony orchestra on the Capitol Theatre stage until distancing is no longer required – after Phase Four, unless Phase Four is modified accordingly – but it may be possible to perform with full orchestra in an alternate venue under the right circumstances.
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What will replace the original full-orchestra programs that cannot occur this season?
We are working on programs with reduced forces – smaller orchestra or chamber ensemble – which will be substituted on our scheduled dates in 2021, or rescheduled for alternate dates as needed. Rescheduled dates (and venues as applicable) will be announced as soon as we are able to confirm them, and may extend into summer months if necessary.
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What will happen to the large-orchestra programs from the 2020-21 brochure which cannot happen this season?
We expect that most of these orchestra programs will be pushed into the 2021-22 season, as long as the pandemic does not delay them further. We also are planning to move two of last season’s canceled programs into that season.
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Subscriptions and Tickets 
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When will I receive my subscription tickets?
Ordinarily, subscription tickets are printed by the Capitol Theatre box office and we mail them in mid-July. With the box office closed until further notice, and no subscription performances possible at least until winter, we are delaying the mailing of subscription tickets until later this fall.
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How will I be able to use these tickets?
Because of the continued uncertainty regarding reopening timelines, the tickets you receive initially this season will be less specific than usual, and they will be accompanied by instructions on how to use them once performance dates and venues have been confirmed. While the specifics are still under development, we expect that you will have two options to use these tickets: you may use them to attend subscription concerts in-person, or you may redeem them for online access to a live-streamed presentation of the program if you are not yet comfortable attending public events.
– If distancing is still required, your ticket will enable you to reserve seating in a new distanced configuration at the venue in question; depending on the size of the venue, there may be multiple performances.
– If we are back at the Capitol Theatre without distancing, you will have your regular reserved seats.
– We will not know exactly how and where tickets for a given program may be redeemed until we have confirmed the venue.
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Can I receive a refund for concerts that I do not wish to attend?
Because we have limited staff and no access to a formal box office, we will be unable to refund concerts from your subscription on an individual per-concert basis this season.
– If you already know you will not want to any attend concerts for the remainder of the season, you may request a refund of your entire subscription; however, we suggest waiting until we have announced more programming details if you are able to do so.
– Sometime before the end of December, YSO will announce what we are planning for the remainder of our subscription programs through May of 2021. At that time, we will offer fixed refund ‘packages’ so that subscribers who are interested only in certain types of programming may request refunds for programs of other types.
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Will single tickets be available for concerts if I want to bring guests?
As long as distancing is required, single tickets may be unavailable for in-person attendance, or they may be tightly restricted in number and available only in the final week leading up to the performance. We may be able to offer paid access to live streaming for non-subscribers.
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Non-subscription Programs 
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What if I have tickets to the October Yakima Symphony Chorus program?
If you purchased tickets for the October chorus program, we will reschedule that program at a later date, and your tickets will still be valid for that rescheduled performance. If you do not want to wait that long, you may request a refund.
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What is happening with the Joshua Bell program?
At this we are still planning to move forward with our special gala concert featuring Joshua Bell in May 2021. We are still in the process of seating patrons for that program so we are not yet ready to confirm those details in this mid-September mailing. We will provide those confirmations to everyone who purchased those tickets later this fall.
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Thank you again for your continued support of the YSO, and for your patience as we continue to adapt 2020-21 programming to our unusual circumstances. If you have any other questions or concerns please contact us at info@ysomusic.org, or leave a phone message for us at (509) 248-1414 (please remember our office is still closed, so it may take extra time for us to respond that way).
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